Common Questions
General information about the ORBIS secure wallet
If you lose your Secure Wallet, or your paired device, please follow the restoration steps
Thu, 19 Apr, 2018 at 10:18 AM
Yes, you need to have minimum 20 XRP to keep the address active.
Sat, 10 Nov, 2018 at 2:30 AM
We do apologise, there is a display bug in the app that is causing a delay in updating balances.
Ordinarily, the ECOMI app updates every 24 hours or so, ho...
Fri, 26 Mar, 2021 at 12:59 PM
No, there is no waitlist for the wallet. They should be available again within a couple of weeks, however we will announce when they are in t.me/ecomiANN
Fri, 26 Mar, 2021 at 12:59 PM
We do apologise, there does seem to be a bug causing delays in the balance updating, however the dev team is aware of this and working on a fix.
Currently t...
Fri, 26 Mar, 2021 at 1:00 PM
The Secure Wallet will be available again in a few weeks time. We will make announcements when they are back in stock in t.me/ecomiANN
Fri, 26 Mar, 2021 at 1:00 PM
We do apologise, there does seem to be a bug causing delays in the balance updating, however the dev team is aware of this and working on a fix.
Currently t...
Fri, 26 Mar, 2021 at 1:01 PM
We will announce when they're back in stock in t.me/ecomiANN
Fri, 26 Mar, 2021 at 1:02 PM
We will announce when they are available again in t.me/ecomiANN
It should only be a few weeks.
Fri, 26 Mar, 2021 at 1:02 PM
Yes, there is currently a bug causing a delay in the balances updating. In the meantime, you can always confirm your transactions by using a block explorer. ...
Fri, 26 Mar, 2021 at 1:03 PM