Common Questions
General information about the ORBIS secure wallet
The Secure Wallet is the ultimate in cryptocurrency cold storage. At the size of a credit card, it is ultra-portable and easily fits into your wallet. Wirel...
Thu, 19 Apr, 2018 at 10:15 AM
The Secure Wallet currently supports: 1. Large cap coins Bitcoin Ether Litecoin XRP and BCH 2. More than 600 ERC20 tokens (attached) 3. USDT on the OM...
Fri, 26 Mar, 2021 at 3:20 PM
No, every Secure Wallet is a stand alone device owned by you, and you alone. It doesn’t cost anything to use other that standard blockchain fees.
Thu, 19 Apr, 2018 at 10:16 AM
The Secure Wallet comes with 24 month hardware warranty. If you wish to make a warranty claim please get in touch.
Thu, 19 Apr, 2018 at 10:16 AM
When you buy a new Secure Wallet, the package will be sealed with a uniquely numbered holographic security sticker. As long as this sticker has not been bro...
Thu, 19 Apr, 2018 at 10:16 AM
If your Secure Wallet battery goes flat, don't worry! Your cryptocurrency is safe. Simply place your Secure Wallet into the supplied USB charger and, o...
Thu, 19 Apr, 2018 at 10:17 AM
To use the Secure Wallet you need an Apple or Android mobile phone, with bluetooth capabilities.
Thu, 19 Apr, 2018 at 10:17 AM
If you have any issues that are not answered here, you can create a support ticket here
Fri, 9 Feb, 2018 at 6:49 PM
CoolBitX is ECOMI's technology partner and manufacturer of the Secure Wallet. ECOMI and CoolBitX entered a partnership in 2018 to develop the Secure Wal...
Sat, 16 Feb, 2019 at 6:10 AM
The Secure Wallet companion app is available below; Android: here Apple: here
Sat, 13 Oct, 2018 at 4:54 AM